This Privacy Policy ("Policy") outlines how Stars Support, a global software support company ("Company"), collects, uses, discloses, and protects personal information obtained from clients and users ("you" or "your") of our services. By using our services, you consent to the collection and use of your personal information as described in this Policy.
1. Information We Collect
We may collect the following types of personal information:
- Contact information, such as your name, email address, phone number, and postal address.
- Account information, such as your username, password, and account preferences.
- Payment information, such as your credit card details, for billing purposes.
- Technical information, such as your IP address, device information, and browser type, collected automatically when you use our services.
- Communications, including any correspondence between you and the Company, such as support tickets and emails.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To provide and maintain our services, including technical support and troubleshooting.
- To communicate with you about your account, updates to our services, and promotional offers.
- To process payments and invoices for services rendered.
- To improve our services and customize your experience.
- To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Information Sharing and Disclosure
We may share your personal information with third parties in the following circumstances:
- With service providers and partners who assist us in providing and maintaining our services.
- With law enforcement or regulatory authorities in response to legal requests or to protect our rights or the rights of others.
- In connection with a merger, acquisition, or sale of assets, where your personal information may be transferred as part of the transaction.
We will not sell, rent, or lease your personal information to third parties for their marketing purposes without your explicit consent.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
6. Your Rights
You have the right to access, correct, or delete your personal information held by us. You may also object to the processing of your personal information or request a restriction on its processing. To exercise these rights, please contact us using the contact information provided below.
7. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own, where data protection laws may differ. By using our services, you consent to the transfer of your personal information to such countries.
8. Children's Privacy
Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately.
9. Changes to this Policy
We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Policy on our website. Your continued use of our services after the effective date of the updated Policy constitutes your acceptance of the changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us
