banner

Support Services

Stars Support Services is the Outsource Call Center in India provides BPO and KPO Services We provide call center services for separated into disciplines. We hire and provide training to each to have expertise in their respective fields.

Complete solutions for BPO Services

  • Customer Centric Call Center Services
  • Our Inbound Call Center and Outbound Call Centers are contributing to make your customers satisfied and happier.
  • Our Finance and Accounting Services help you manage your money better.
  • The HR services by Stars Support help you find and retain the best talent
  • Our Back-Office support strengthens your operations
  • The Marketing and Design services of Stars Support enhances the visibility of your business.
Some Of The Offshore Services We Offer Are:
LIVE CHAT SUPPORT

Real time communication and collaboration is essential to make customers contented. Previously, online businesses used traditional methods like telephone calls, emails and messages to answer the questions of the customers. Live chat is the most viable solution to progress the business in a small budget.

EMAIL TICKET SUPPORT

Email is a virtual communication system that has transformed the way companies conduct business. In today's world customer support relies heavily on email. With the advancement of businesses that do transactions online, the customer support by email is literally a great tool to manage your overall business and customer relations.

VIRTUAL ASSISTANT

Many entrepreneurs have neither the resources nor the inclination to hire permanent staff to manage the administrative tasks that come with running a business. Be it booking keeping, online research, data entry, social tasks or scheduling. We provide a virtual solution to the needs of small businesses at an effective hourly rate.

To Make Sure That Best Outsourcing Solutions Are Provided To Our Clients, We Provide Our Resources With A Highly Productive And Performance Boosting Working Environment Where They Can Deliver Their Best Performance.

Stars Support price structures are customized based on the terms of contract, call volumes, agent skill levels required and complexity of projects.

The costs of customized reports, training and set up are free of cost. These are the indicative prices for some of our Support Services:

  • $25 /hours or in bulk support Service Fee
  • $39.00 - $70 in case of Super Rush: Charges applicable.

Note: Currency conversion charges apply, USD to INR conversion also depends on market prices.

Stars Support now for support services that can drive you ahead of your competition. Our support team will be able to understand your requirements & give you accurate call center pricing quotes.

HOW CAN WE HELP IN YOUR BUSINESS?
  • Our chat operators are ready to assist with sales and customer support 24/7. Our live chat software and operator service will provide you with some of the most experienced online chat operators, management teams and cutting edge technology in the chat service industry. We are focused on increasing sales, customer loyalty and providing 24/7 live chat for your website.
  • Email has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their non-voice call center needs, including Email support services. We offer Email support services for technical as well as non-technical products and services.
  • An effective and comprehensive Email support program serves the customers of your organization as well as other businesses seeking documented information from you. Email support for customers means that they can seek information about advertised products/services, ask questions (technical or non-technical in nature) about the product/service they purchased from you, and require clarifications for pending queries/escalations among other general inquiries. In such situations, your business needs an effective Email support program that is handled by a specialized staff capable of replying to customer Emails in a prompt, professional, concise and comprehensive manner.
  • We enable real time chat for your website by customizing chat operator windows, system messages and chat operator greetings. Our goal is to become a transparent representation of your online business. Whether your online business is travel, real estate, auto sales, web hosting, web design, education or insurance, our live chat operator services will improve customer retention and increase your sales and meet customer support requirements effectively.
  • With over 60% of online customers abandoning shopping carts due to lack of customer support. Our chat operators ensure retention and greater profitability.
  • Our live chat agents will send you leads and chat information in real-time emails or reports as you instruct. We can even enter pertinent information into your website contact form or open a support ticket for the customer.

Why Choose Our Services?

Expertise

They might have a team of experts or professionals who are knowledgeable and experienced in their field.

Quality of Service

They could offer high-quality services or products that meet or exceed customer expectations.

Customer Support

Good customer support can be a big factor, including responsiveness, helpfulness, and availability.

Reputation

Positive reviews, testimonials, or a strong reputation in the industry can inspire confidence in potential customers.

Frequently Asked Questions

Stars Support provides a comprehensive range of support services, including BPO and KPO services, customer-centric call centre operations (both inbound and outbound), finance and accounting, HR services, back-office support, and marketing and design services. These services are tailored to enhance customer satisfaction and strengthen business operations.

Live chat support offered by Stars Support facilitates real-time communication, providing a direct platform for customers to interact with the company. This method is more efficient compared to traditional communication like phone calls and emails, leading to quicker resolutions and enhanced customer satisfaction, all within a cost-effective framework.

Outsourcing email support to Stars Support allows businesses to handle large volumes of email communications effectively. With specialised staff, our email support handles both technical and non-technical queries, providing prompt, professional, and comprehensive responses, which are essential for maintaining customer relations and managing data transmission.

Yes, Stars Support offers highly customisable service packages. Factors such as call volumes, agent skill levels, and project complexity are considered when tailoring support services. This customisation extends to pricing structures as well, which are adjusted based on the terms of the contract and specific service requirements.

Stars Support caters to a diverse range of industries, including healthcare, legal, finance, manufacturing, construction, professional services, and education. This broad industry coverage demonstrates their capability to adapt services to the unique needs of various sectors.

The live chat service provided by Stars Support includes customising chat operator windows, system messages, and operator greetings to ensure a seamless representation of your business online. Moreover, it supports lead generation and real-time data sharing, which significantly contributes to customer retention and increased sales.

No, the costs related to setup, training, and customized reports are provided free of charge by Stars Support. This initiative is part of their commitment to delivering value-added services without extra financial burden on their clients.

Stars Support provides its resources with a productive and performance-boosting working environment. This approach ensures that all staff members are capable of delivering their best performance, thereby directly benefiting client projects and service quality.

Stars Support adheres to stringent security protocols to safeguard customer data and ensure privacy. This commitment is backed by comprehensive policies and the use of advanced technology to prevent unauthorised access and data breaches.

Stars Support is equipped to manage sudden increases in call volumes or support requests effectively. Their scalable solutions and flexible staffing options allow them to react swiftly to demand shifts, ensuring consistent service quality even during peak times.

INDUSTRIES

IT SERVICES

SERVICE & TECHNOLOGY

QUICK LINKS

© 2024 Stars Support. All Rights Reserved.