1. Introduction

These Terms and Conditions ("Terms") govern your access to and use of the software support services (the "Services") offered by Stars Support ("Company"). By accessing or using the Services, you agree to be bound by these Terms.

2. Definitions

• "Account" means your account created on the Company's website or platform.
• "Content" means any information, data, text, software, graphics, or other materials accessed through or submitted to the Services.
• "Software" means the software applications and related documentation for which the Company provides support.
• "User" means you, the individual or entity accessing or using the Services.

3. Support Services

The Services may include various software support options, such as:

• IT SERVICES
  • Web Development Service
  • Cloud Computing Service
  • Digital Marketing
  • Data Entry Services
  • Consulting Service
  • Support Service
  • Software Product Development
  • Front-End Development
  • Backend Development
  • AI Development Services
  • Data Engineering Solutions
  • Content Creation Services
  • Software Testing and Outsourcing Services

• SERVICE & TECHNOLOGY
  • Pay as You Go
  • UI & UX Design
  • Agile Software Development
  • Blockchain
  • App Development
  • Development Squads
  • Mobile First Systems
  • Custom Software
  • System Health Check

The specific support options and their availability may vary depending on the purchased support plan.

4. User Obligations

• You are responsible for maintaining the confidentiality of your account information.
• You are responsible for all activity that occurs under your account.
• You agree to use the Services only for lawful purposes and in accordance with all applicable laws and regulations.
• You will refrain from using the Services, including by interfering with the Services or attempting to gain unauthorised access to the Company's systems.

5. Delivery Methods

We deliver digital products and services electronically through the following methods:

• Downloadable files: Digital products such as software applications, documentation, or multimedia files may be downloaded directly from our website or other authorised channels.
• Online access: Some products and services may be accessed through online platforms or web applications, where users can log in and access the content remotely.

6. Delivery Timeframes

Delivery timeframes for digital products and services may vary depending on the specific product or service purchased. Upon successfully completing the purchase transaction, customers will receive instructions on accessing or downloading the product or service.

7. Order Processing Time

Digital product and service orders are typically processed immediately after payment is received. Customers will receive a confirmation email with instructions on accessing or downloading the product or service.

If you are still waiting to receive the confirmation email within 7 to 14 Days of placing your order, please contact our customer support team at Contact Information.

8. Access and Download Instructions

Access and download instructions for digital products and services will be provided in the confirmation email sent to the email address provided during the purchase process.

Customers may be required to create an account or log in to access the product or service. If you encounter any difficulties accessing or downloading the product or service, please contact our customer support team for assistance.

9. Technical Requirements

Customers are responsible for ensuring that their devices meet the minimum technical requirements necessary to access and use the digital products and services purchased from us.

These requirements may include compatible hardware, operating systems, web browsers, and internet connectivity. Please refer to the product documentation or contact our customer support team for more information on technical requirements.

10. License and Usage Rights

Upon purchase, customers are granted a limited, non-exclusive license to use the digital products and services for their internal business or personal purposes, subject to the terms and conditions outlined in the End User License Agreement ("EULA") or Terms of Service ("TOS"). Customers may not redistribute, resell, or sublicense the digital products or services without prior written consent from the Company.

11. Updates and Support

Customers may be entitled to updates and technical support for certain digital products and services as specified in the product documentation or terms of service. Please refer to the product documentation or contact our customer support team for information on available updates and support options.

12. Refunds

Please refer to our Refund Policy for information on digital product and service refunds.

13. Warranty and Disclaimer

• The Company warrants that the Services will be provided professionally and commercially reasonably.
• The Company disclaims all other warranties, express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.
• The Company does not warrant that the Services will be uninterrupted or error-free.
• The Company does not warrant that the Services will resolve all software issues.

14. Limitation of Liability

The Company will not be liable for any damages arising out of or related to the use of the Services, including, but not limited to, direct, indirect, incidental, consequential, or punitive damages.

15. Term and Termination

These Terms will remain in effect until terminated by you or the Company.

The Company may terminate these Terms.